COMMUNICATION TRAINING
TELEPHONE TRAINING
Learn to support your customers more systematically and professionally by means of clearly structured conversations. Using these techniques, you will achieve a higher closing rate as well as better customer satisfaction and customer loyalty!
The goal of the training is to motivate you and to push your self-confidence remaining calm in critical situations, but nevertheless representing your point of view.
After the telephone training, you will be even more aware of your great responsibility regarding your increased visibility and the representation of your company. You are the company’s figurehead, you act as mediator between all internal departments and you keep in touch with the customers.
SET YOUR PRIORITIES
POSSIBLE FOCUS
- New customer acquisition / selling on the phone
- Presentation of new products
- Complaint management
- Dealing with complaints
- Communication with customers
- Professional appearance on the phone
- Telephone etiquette
ADVANTAGES
- Face-to-face or online-live
- Small group coaching (up to max. 6 participants)
- Short lectures followed by numerous face-to-face discussions with replay and individual feedback in module I
- Exclusively hands-on exercises in Module II: live telephone calls from current day-to-day business with individual feedback afterwards
- Individual action plan for each participant
TARGET GROUP
For all office staff, receptionists and departmental employees who want to establish, maintain and improve contact with internal and external customers via the telephone.
DETAILS
Language: German
Group size: 6 – 8 participants
MODULAR STRUCTURE
VARIANT I
2 days in presence “Training in the classroom”
(Module 1)
+
either directly afterwards or after a practice phase
1 day in presence “Telephone coaching at the workplace”
(Module 2)
VARIANT II
2 days in presence “Training in the classroom”
(Module 1)
+
either directly afterwards or after a practice phase
1 day online-live “Telephone coaching at the workplace”
(Module 2)
VARIANT III
2 days of 3.5 hours online-live “Training in the classroom”
(Module 1)
+
either directly afterwards or after a practice phase
3.5 hours online-live “Training in the classroom with your own practical cases”
(Module 2)
+
after a practice phase
1 day online-live or in presence “Telephone coaching at the workplace”
(Module 3)
CORPTRAIN INHOUSE TRAINING
ARE YOU INTERESTED IN AN IN-HOUSE TRAINING?
We would be happy to provide you with an individual offer! We look forward to hearing from you.
